Shipping Protection & Tipping Policy

At Kammoc, we are committed to making every part of your shopping experience clear, convenient, and flexible. For customers who would like additional options with their purchase, we may provide certain optional services during the checkout process.

1. Optional Add-On Services

Shipping Protection and Tipping are entirely optional. Neither service is a mandatory charge, and no additional amount will be applied unless you actively choose the applicable option before completing your purchase.

  • Shipping Protection: An optional order protection service designed to provide coverage for eligible situations such as package loss, transit-related damage, or theft.
  • Tipping: A voluntary contribution that customers may choose to provide as a way of recognizing the efforts of our fulfillment and customer support teams.

2. Shipping Protection Coverage

Customers who elect to purchase Shipping Protection may receive coverage for qualifying problems that occur while an order is in transit. Coverage limitations, eligible circumstances, exclusions, and other applicable conditions are explained in full in our dedicated Shipping Protection policy:

https://kammoc.com/products/123123shipping-protection

Please review the detailed policy for complete information regarding the protection provided.

3. Refunds for Optional Services

We want every customer to feel comfortable with their purchase. If you selected Shipping Protection or added a Tip during checkout but subsequently decide that you no longer want either service, you may request a full refund of the applicable optional charge.

Refunds for these voluntary services are available without requiring a specific reason. This also applies when an optional service was selected unintentionally during checkout.

A refund request may still be submitted after your order has been dispatched. Once we receive your request, we will process the refund for the eligible Shipping Protection or Tip amount as promptly as possible.

Please note that this provision applies specifically to these optional charges and does not alter the terms of any other applicable order, product, shipping, or return policy.

4. Customer Support

If you need assistance with an optional service, would like to request a refund, or have questions regarding Shipping Protection or Tipping, please contact our support team using the information provided on our Contact Us page:

Our customer service team is ready to assist with your request and help ensure a smooth and worry-free shopping experience.