Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with Kammoc. This page explains how we prepare, dispatch, track, and deliver orders, along with important information regarding delays, customs charges, address accuracy, and delivery-related concerns.
Order Processing and Delivery Estimates
Processing Time
Orders are generally prepared and released for shipment within 3 business days after the purchase is completed.
Orders submitted on weekends will normally begin processing on the following Monday or the next available business day.
Estimated Shipping Time
After an order has been dispatched, delivery typically takes approximately 10–20 business days.
Please understand that this timeframe is an estimate and may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, and other circumstances outside our control.
Shipping Fees and Destinations
Standard Shipping Charge
A flat shipping fee of $5.99 USD applies to orders.
Countries We Serve
Kammoc currently provides worldwide shipping.
Shipment Origin
Depending on inventory availability and the delivery location, orders may be shipped from fulfillment facilities located in the United States, Canada, Australia, or the European Union.
Some products may also be dispatched directly by our manufacturing or logistics partners. The shipping location is selected based on product availability and the most practical delivery route.
Tracking Your Shipment
Receiving Tracking Information
Once your package has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.
This message will include a tracking number for your shipment.
Where to Track Your Order
You may enter the tracking number on a universal parcel-tracking website, such as 17track.net, or on the official website of the assigned delivery carrier.
Tracking Activation
Please allow several business days after dispatch for the carrier's tracking system to display the first update.
A delay in tracking activation does not necessarily indicate that the package has not been shipped.
Tracking Pauses and Delivery Delays
Normal Gaps in Tracking Updates
Tracking information may temporarily remain unchanged while a package moves between carrier facilities, passes through customs, or waits for its next scan.
If the tracking record has shown activity within the previous 7 days, the shipment is generally still progressing through the delivery network.
When to Contact Customer Support
Please contact us if your tracking history has not shown any new activity for more than 7 consecutive days.
Our support team will review the available shipment information and assist with the next steps where possible.
Delays Beyond Our Control
Delivery may be affected by customs inspections, carrier congestion, transportation interruptions, severe weather, public holidays, local delivery restrictions, labor disruptions, or other events outside our reasonable control.
Orders Shipped in Multiple Packages
Orders containing more than one item may be divided into separate shipments.
This may occur when products are stored at different fulfillment locations or when separate dispatch allows part of the order to arrive sooner.
Each shipment will receive its own tracking number, and you may receive more than one shipping confirmation email for the same order.
Order Modification Requests
Requesting a Change
Requests to update an order are highly time-sensitive.
If you need to change the shipping address, recipient details, telephone number, product, size, color, quantity, or another part of your order, please contact us within 12 hours of completing your purchase.
Your request should include:
- Your Order Number;
- The email address used to place the order;
- A clear description of the requested change.
Please send your request to support@kammoc.com.
Limitations on Changes
We will make reasonable efforts to update the order, but modifications cannot be guaranteed once processing, packing, fulfillment, or shipment preparation has begun.
Once an order has been dispatched, its delivery information and product details can no longer be changed.
Unsuccessful Delivery Attempts
If the carrier attempts delivery but is unable to complete it, a delivery notice may be left at the address or instructions may be added to the online tracking record.
Customers should contact the local post office or assigned carrier using the shipment tracking number.
Any required package collection or redelivery arrangement must be coordinated directly with the carrier.
Packages Lost During Transit
If the delivery carrier completes an investigation and officially confirms that a package was lost before delivery, Kammoc will arrange a replacement shipment at no additional product or shipping cost.
A replacement can only be issued after the carrier has formally completed its investigation and confirmed the loss.
Packages Marked as Delivered but Not Found
Once the tracking record confirms successful delivery, the shipment will be considered completed.
Kammoc is not responsible for packages that are stolen, misplaced, removed, or otherwise lost after the carrier has recorded the package as delivered.
Before contacting us about a missing package marked as delivered, please check with:
- Members of your household;
- Neighbors;
- Building management or reception staff;
- Mailrooms and secure package areas;
- Your local postal office;
- The delivery carrier.
Customs Duties, Import Taxes, and Related Fees
International shipments may be subject to customs duties, import taxes, brokerage fees, handling charges, or other assessments imposed by the destination country's authorities.
Unless specifically stated during checkout, these charges are not included in the product price or shipping fee.
The customer is responsible for paying all applicable customs duties, import taxes, and related fees.
Kammoc does not determine, collect, or control these charges and cannot predict the amount that may be imposed.
Shipping Address Responsibility
Customers are responsible for entering a complete, accurate, and deliverable shipping address during checkout.
Kammoc is not liable for packages that are delayed, misrouted, returned, or lost because incorrect, incomplete, outdated, or improperly formatted address information was provided.
Any additional delivery or reshipping costs caused by inaccurate customer-provided information may be the responsibility of the customer.
Shipping and Delivery Disclaimer
All processing and delivery timeframes displayed on our website are estimates only and do not represent guaranteed delivery dates.
Kammoc is not responsible for delays caused by customs authorities, shipping carriers, weather events, transportation interruptions, public holidays, government restrictions, labor disputes, natural disasters, or other circumstances beyond our reasonable control.
Our responsibility for a shipment ends once the tracking system confirms that the package has been successfully delivered.
By placing an order through our website, you acknowledge and agree to the shipping terms described on this page.
Need Assistance?
For questions regarding shipping, tracking, delivery, or order modifications, please contact our Customer Support Team.
For faster service, include your Order Number and the email address used for your purchase in your message.
Store Name: Kammoc
Website: kammoc.com
Email: support@kammoc.com
Phone: (424) 541-1094
Business Information
Business Address: 106 Algiers Ct, Apt 6, Louisville, Kentucky 40218, United States