Shipping Policy

Last Updated: July 25, 2025

Thank you for choosing to shop with us. This Shipping Policy explains how we handle order fulfillment, delivery, tracking, and shipment-related issues. We aim to make the entire shipping process as transparent and dependable as possible.

1. Order Handling & Processing

After an order is successfully placed, our fulfillment team generally prepares and ships it within 3 business days. This period covers order verification, product inspection, packaging, and handover to the appropriate shipping carrier.

Orders submitted on weekends or public holidays will begin processing on the next available business day.

2. Delivery Estimates & Shipping Charges

Following dispatch, packages are generally delivered within the timeframe below:

  • Estimated Transit Time: 10–20 business days

  • Shipping Fee: A flat worldwide shipping charge of $5.99 USD applies to all orders.

Taking both fulfillment and transit into account, the estimated total delivery period is 13–23 business days.

Please understand that these timeframes are estimates and may vary depending on the destination and shipping conditions.

3. Circumstances That May Affect Delivery

The delivery estimates provided above are not guaranteed. Certain circumstances may result in longer transit times, including events outside our reasonable control.

Examples may include:

  • Customs reviews, inspections, or clearance requirements.

  • Carrier interruptions, transportation issues, or other logistics-related delays.

We appreciate your understanding and patience when unexpected shipping circumstances occur.

4. Shipment Tracking

Once your package has been handed over to the carrier, we will send a Shipping Confirmation email containing your tracking information.

You can use the tracking number to check your shipment status through:

Please be aware that tracking details may not appear immediately. Carriers can require several business days to register and update the first tracking events after dispatch.

5. Multiple Packages for One Order

Orders containing several products may occasionally be fulfilled through different warehouses or fulfillment locations. As a result, items from the same order may arrive in separate parcels.

When this occurs, each individual shipment will have its own tracking number, and a separate Shipping Confirmation email will be provided for each dispatched package.

6. Changes to an Order

Any request to update order information is highly time-sensitive. This includes changes to the shipping address, product size, color, quantity, or other order details.

To maximize the possibility of making a change, please contact our support team as soon as possible after placing your order, preferably within 12 hours. Requests must be submitted before the order enters the shipping fulfillment stage.

When contacting us, please provide:

  • Your Order Number (for example, 274SHOP-123331) and the email address associated with the order.

  • A specific explanation of the change you would like to make.

We will do our best to accommodate valid requests. However, once fulfillment or shipment processing has begun, we may no longer be able to make changes.

7. Failed or Missed Deliveries

If a delivery cannot be completed, the carrier may retain the parcel at a nearby facility for a limited period.

We recommend using your tracking information to contact the local carrier directly and arrange another delivery attempt or collect the package when available.

We cannot accept responsibility for packages returned because the shipping address supplied by the customer was inaccurate or incomplete, or because the customer did not collect the package within the carrier's required timeframe.

8. Tracking Updates & Shipment Inquiries

Tracking information does not always update continuously while a package is moving between facilities or transportation networks. A temporary lack of new scans does not necessarily mean that your shipment has stopped moving.

As a general reference:

  • If the tracking record shows activity within the past 7 days, your shipment is generally considered to be moving through the carrier network.

  • If there has been no tracking activity for more than 7 consecutive days, please contact our customer support team so we can assist with further investigation.

9. Lost or Stolen Shipments

If your tracking information has remained unchanged for more than 7 consecutive days and you believe the shipment may be lost, please contact us.

We will work with the relevant shipping carrier to investigate the shipment. If the carrier officially confirms that the package has been lost, we will arrange to resend the order at no additional charge.

However, our responsibility does not cover packages that have been marked as "Delivered" by the carrier. Once delivery has been officially confirmed to the shipping address provided with the order, we are not responsible for subsequent loss, theft, or disappearance of the package.

10. Shipping Coverage & Fulfillment Locations

  • Shipping Destinations: We provide shipping services to customers worldwide. If our logistics providers are unable to deliver to a particular country or region, we will contact the affected customer and discuss available alternatives.

  • Shipping Origin: Depending on the product and destination, orders may be dispatched from fulfillment facilities located in the United States, Canada, Australia, or the European Union, or may be shipped directly by one of our manufacturing or fulfillment partners.

The actual shipping origin may therefore vary between products and orders.

11. Important Shipping Conditions

By completing a purchase with us, you acknowledge and accept the following shipping conditions:

  • Estimated Delivery Times: Delivery and transit periods are approximate and are not guaranteed. We are not responsible for delays resulting from customs procedures, carrier operations, transportation disruptions, or other circumstances outside our control.

  • Customs, Duties & Taxes: Any customs charges, import duties, taxes, or similar government-imposed fees associated with your shipment are the responsibility of the buyer. Such charges are not included in the product price or standard shipping fee unless expressly stated otherwise.

  • Shipping Address: Customers are responsible for entering a complete and accurate delivery address at checkout. We are not liable for shipments that are delayed, lost, or returned because of incorrect or incomplete address information.

  • Delivered Orders: Once the carrier's tracking system confirms that a shipment has been successfully delivered to the address provided, our shipping responsibility is considered fulfilled. We are not responsible for packages subsequently lost or stolen after confirmed delivery.

For any shipping-related questions or assistance, please contact our customer support team at support@kammoc.com.

To help us respond efficiently, please include your order number (for example, 274SHOP-1938) and the email address used when placing your order in your message.