Return Policy

Last Updated: July 25, 2025

We appreciate your purchase and value your satisfaction with every order. If there is a problem with your purchase, please contact our customer support team directly at support@kammoc.com and provide your order number (e.g., 274SHOP-1296) together with the email address used for the order. This allows us to review your situation and determine the appropriate solution. Please read the following policy carefully before submitting a claim.

General Policy

All purchases are considered final. We do not accept standard returns or exchanges.

The only exceptions apply when an order arrives with a confirmed product quality issue or when the item received does not match the product originally ordered.

Damaged, Defective, or Incorrect Items

We take product quality seriously and are committed to addressing legitimate issues with your order.

Please examine your package and its contents as soon as they are delivered. If the product arrives damaged, defective, or differs from what you ordered, please notify our support team within 7 days of delivery.

To allow us to review your request efficiently, please email support@kammoc.com and include:

  • Your order number (e.g., 274SHOP-1296) and the email address used when placing the order.

  • A clear explanation of the problem you encountered.

  • Relevant photos or videos showing the damage, defect, or incorrect product.

After receiving your submission, our team will review the information and determine the most suitable resolution. Each case is evaluated individually. Depending on the circumstances, an approved claim may result in a replacement, partial refund, or full refund.

Refund Processing

When a full or partial refund is authorized, the applicable amount will be returned to the original payment method used for the purchase.

Refunds generally appear in the customer's account within 7–12 business days after processing. The exact time required for the funds to become available may vary depending on the customer's bank, card issuer, or payment provider.

Product Replacements & Exchanges

We do not provide standard product exchanges.

A replacement may only be offered when the item received is confirmed to be defective or damaged upon arrival and the corresponding claim has been reviewed and approved by our support team.

Returns Without Authorization

Please do not mail or return any product unless our customer service team has specifically instructed you to do so as part of an approved claim.

Customers must contact us and receive confirmation before sending anything back. Products returned without prior authorization or without an approved claim may be refused and will not qualify for a refund, replacement, or other resolution.

Contact Us

If you have questions regarding this policy or believe there is an issue with your order, please contact our support team at support@kammoc.com.

For the fastest review, include your order number (e.g., 274SHOP-1296) and the email address associated with your order in your message.

We value your business and will make every reasonable effort to review eligible concerns and provide an appropriate resolution.