Return Policy

Welcome to the Kammoc Help Center.

We've compiled answers to some of the questions our customers ask most often. If you can't find the information you need, please contact our Customer Support Team at support@kammoc.com.

To help us assist you more efficiently, please include your Order Number and the email address used to place your order whenever you contact us.

Orders & Payment

How can I use a discount code?

You can redeem your discount code during checkout before completing your payment.

  1. Add your preferred item(s) to your shopping cart.
  2. Proceed to the checkout page.
  3. Enter your discount code before submitting payment.
    • Mobile: Tap "Show Order Summary" to display the discount code field.
    • Desktop: Enter the code in the discount section displayed on the checkout page.
  4. After the discount has been successfully applied, complete your payment using your preferred payment method.

Which payment options are available?

We accept a variety of secure payment methods, including:

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Diners Club
  • Most major debit and credit cards
  • Apple Pay
  • Google Pay

What is the shipping cost?

Our standard worldwide shipping fee is $5.99 USD.

The final shipping amount displayed during checkout may vary depending on promotional offers or your delivery destination.

Shipping & Delivery

Do you deliver internationally?

Yes. Kammoc ships to customers around the world.

Your order will be dispatched from the fulfillment center that offers the fastest and most efficient delivery route based on inventory availability and your shipping destination.

How long does delivery usually take?

After your order has been processed and shipped, the estimated transit time is approximately 10–20 business days.

How do I check my shipment?

Once your package leaves our warehouse, you'll receive a shipping confirmation email containing your tracking number.

You can use that tracking number on a parcel tracking service such as 17track.net to monitor your shipment.

Why hasn't my tracking information changed?

Please allow approximately 24–48 hours after dispatch for tracking information to become available.

It is normal for tracking updates to pause temporarily while packages move between sorting facilities.

Why did my order arrive in multiple packages?

If your order contains several products, they may be shipped separately from different warehouses to reduce delivery time.

Each shipment will receive its own tracking number, and separate shipping confirmation emails may be sent.

Order Changes & Cancellations

Can I update my shipping address or contact details?

If you need to change your shipping address, recipient name, or phone number, please contact support@kammoc.com immediately.

Your request should include:

  • Your Order Number;
  • The email address used when placing the order;
  • Your updated shipping information.

Changes can only be made before the order enters the shipping process.

Can I modify the products in my order?

If you would like to change the item, size, color, or quantity, please email us as soon as possible.

Your message should include:

  • Your Order Number;
  • Your Order Email;
  • A description of the requested change.

Modification requests can only be accommodated before the order enters fulfillment.

Can I cancel my order?

Orders may only be canceled before they have been shipped.

Please note that approved cancellations may be subject to a processing or handling fee.

Orders that have already been dispatched are no longer eligible for cancellation.

After Delivery

What should I do if my package arrives damaged?

Please contact support@kammoc.com and provide:

  • Your Order Number;
  • Photos or videos showing the damaged product;
  • A photo of the shipping label attached to the parcel.

What if I believe my product has a manufacturing defect?

Please email us with:

  • Your Order Number;
  • Your Order Email;
  • A detailed description of the issue;
  • Clear photos or videos showing the suspected defect.

Our support team will review your submission and determine the appropriate resolution.

I received the wrong product or something is missing.

If your order is incomplete or incorrect, please send us:

  • Your Order Number;
  • Your Order Email;
  • A photo of the incorrect item received or a description of the missing product(s).

We will investigate the issue and work to resolve it as quickly as possible.

Account & Communication

I didn't receive my order confirmation email.

Please check your Spam or Junk folder first.

If you still cannot locate the confirmation email, contact us with your name and the email address used at checkout so we can verify your purchase and resend the confirmation.

Why haven't I received my tracking number?

Tracking information is generally sent within 1–2 business days after your order has been processed.

If that period has already passed, please check your spam folder before contacting Customer Support.

Customer Support

Store Name: Kammoc

Website: kammoc.com

Email: support@kammoc.com

Phone: (424) 541-1094

Company Information

Business Address: 106 Algiers Ct, Apt 6, Louisville, Kentucky 40218, United States