Return and Refund Policy

At Kammoc, our mission is to equip you with gear that never quits. We stand behind the rugged quality of our collection. However, if your selected gear doesn't align with your expedition needs, we have established a professional framework to manage returns and ensure your satisfaction.

I. Initial Equipment Inspection

We recommend a thorough check of your Kammoc hardware (storage systems, trekking tools, and foldable gear) as soon as it arrives.

  • Damage Reporting: If you detect any structural failures, material defects, or if the order is incorrect, please alert our field support team at support@kammoc.com within 48 hours.

  • Expedited Action: Prompt notification allows us to bypass standard wait times and prioritize your replacement or reimbursement.

II. Return Eligibility Standards

Our 30-day satisfaction window begins the moment your gear is delivered. To qualify for a return, the following criteria must be met:

  • Condition: Items must be in "as-new" status—unused, unsoiled, and without signs of field wear.

  • Integrity: Original branding, safety tags, and specialized packaging (such as protective sleeves) must be completely intact.

  • Documentation: A digital invoice or order number is required for verification.

III. The RMA Protocol (How to Return)

To ensure no parcel is lost in transit, Kammoc utilizes a mandatory Return Merchandise Authorization (RMA) system:

  1. Submission: Reach out to support@kammoc.com to explain your situation.

  2. Authorization: Once approved, you will receive an RMA code and the specific shipping coordinates for our intake facility.

  3. Important: Parcels sent without an official RMA code will not be accepted by our warehouse team and will not be eligible for a refund.

IV. Shipping Costs & Responsibility

  • The Kammoc Guarantee: If the return is due to a manufacturing flaw or a logistics error on our part, we will cover the return freight costs.

  • Elective Returns: If you are returning gear due to personal preference or a "change of mind," the shipping expenses are your responsibility. Original delivery fees are considered service rendered and are non-refundable.

V. Non-Returnable Items

For safety and logistical reasons, certain items cannot be returned:

  • Customized Gear: Equipment tailored specifically to your request.

  • Clearance/Final Sale: Items purchased during special clearance events or via digital gift cards.

VI. EU Consumer Rights

For our adventurers in the European Union, you retain the statutory right to cancel your order within 14 days of receipt for any reason, provided the gear remains in its original, unused state.

VII. Refund Processing

Once your return arrives at our hub and passes our quality inspection:

  • Approval: We will notify you of the inspection results.

  • Remittance: Approved funds are sent back to your original payment method.

  • Timeline: Please allow 10 business days for our team to process the return, plus an additional 3-5 days for your bank to clear the transaction.

VIII. Corporate Presence & Support

Kammoc operates with full accountability through our parent entity:

  • Legal Entity: Pick-A-Seau LLC

  • Operations Hub: 106 Algiers Ct Apt 6, Louisville, KY 40218

  • Contact: support@kammoc.com | +1 (424) 541-1094