FAQ
Frequently Asked Questions (FAQ)
We have compiled answers to some of the questions our customers ask most often. If you cannot find the information you need below, please contact our customer support team at support@kammoc.com. For assistance with a particular order, please provide your Order Number (for example, 274SHOP-1296) and the email address used when placing the order.
Ordering & Payments
Q: How can I use a discount code?
A: You may enter your promotional code during checkout when paying through PayPal or with a credit/debit card. Please follow these instructions:
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Choose the item you would like to purchase and select "Add to Cart."
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From your shopping cart, select "PAY WITH DEBIT/CREDIT CARD" to enter the checkout process. This option applies to both PayPal and credit/debit card payments.
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Mobile devices: Tap "Show order summary" and enter your promotional code in the designated field.
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Desktop: Enter the code into the discount-code field located on the right-hand side of the checkout page.
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Once the discount has been successfully applied, complete your purchase through PayPal or by entering your credit/debit card information.
Q: Which payment options are available?
A: We provide several reliable and secure payment methods, including:
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PayPal
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Visa, MasterCard, American Express (AE), and Diner’s Club
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Most commonly used debit and credit cards
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Apple Pay and Google Pay
Q: What is the shipping charge?
A: Our regular worldwide shipping fee is $5.99 USD. Shipping charges may differ depending on the destination and any promotional offers currently available. The applicable shipping cost will always be shown at checkout before you submit your payment.
Shipping & Delivery
Q: Do you deliver to countries outside your local market?
A: Yes. We provide worldwide shipping. As an international business, we utilize fulfillment facilities in different regions. Your order will generally be shipped from the location that allows for the most efficient delivery to your destination.
Q: What is the estimated delivery time?
A: Once your order has been processed and handed over for shipment, delivery is generally expected to take approximately 10–20 business days.
Q: Where can I find my order tracking information?
A: After your package leaves our fulfillment facility, you will receive a shipping confirmation email with a tracking number. You can use this number to follow your shipment through global tracking services such as 17track.net.
Q: Why has my tracking status not changed?
A: Tracking information may require 24–48 hours to appear or refresh after your package has been shipped. It is also normal for tracking activity to temporarily stop while a parcel is being transferred between carrier facilities.
Q: Why did I receive only some of the items in my order?
A: When an order contains multiple products, the items may be divided into separate shipments to help reduce delivery times. Different fulfillment centers may handle different items, and each shipment will have its own tracking number. The relevant tracking details will be provided by email.
Order Modifications & Cancellations
Q: Can I update my delivery address, recipient name, or phone number?
A: Requests to modify order information must be submitted as soon as possible. Please contact support@kammoc.com immediately and include all of the following:
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Your Order Number (for example, 274SHOP-112938)
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Your Order Email
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The full and accurate shipping information
We will try our best to make the requested adjustment provided the order has not already been processed for shipment. Once the package has been shipped, its information can no longer be changed.
Q: Can I modify the products in my order, such as the size, color, or quantity?
A: Product changes are subject to a very limited processing window. Please email support@kammoc.com as soon as possible and provide:
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Your Order Number (for example, 274SHOP-112938)
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Your Order Email
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A clear explanation of the change you are requesting
We can only process such requests when the order has not yet proceeded to the fulfillment stage.
Q: Is it possible to cancel my order?
A: Cancellation requests can only be accepted before the order has been dispatched. A handling or processing fee may apply to an approved cancellation. Orders that have already shipped are not eligible for cancellation.
Post-Delivery Issues
Q: What should I do if my package or product arrives damaged?
A: If your order arrives with damage, please contact support@kammoc.com and provide the following materials so our team can review the issue:
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Your Order Number (for example, 274SHOP-112938)
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Clear photos or a video showing the damaged product(s)
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A photograph of the shipping label attached to the package
Q: What should I do if I discover a product defect or quality problem?
A: Please report any suspected manufacturing defect or product-quality concern by emailing support@kammoc.com. Include:
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Your Order Number and Order Email
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A detailed explanation of the problem
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Clear photographs or video demonstrating the defect or quality issue
Q: What if I received the wrong product or an item is missing from my order?
A: If there is an issue with the contents of your shipment, please email support@kammoc.com with:
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Your Order Number and Order Email
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A photo of the incorrect item you received, or a description/list of the item(s) that were not included
This information will allow our support team to investigate and assist with the resolution.
Account & Communication
Q: I cannot find my order confirmation email. What should I do?
A: First, please review your spam, junk, or promotional email folders. If you still cannot locate the confirmation, contact support@kammoc.com with the name and email address you believe were entered during checkout. Our support team can search for the order and resend the confirmation email.
Q: My tracking number has not arrived yet. What should I do?
A: Tracking details are normally issued within 1–2 business days after your order has been processed. If this period has already elapsed, please check your spam or junk folder first. If the tracking email is still unavailable, contact our support team for further assistance.